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Knowledge Base Docs

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Our documentations contain helpful articles, guides, and details on how to use Kymbu so it makes a great starting point.

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Can't find what you're looking for in our documentation? Maybe it's time to get in touch! Open a ticket.

Our Customer Support Team is available from 9am to 5pm GMT+1 (Monday – Friday)

Frequently Asked Questions

Do I have to purchase a separate hosting package?

No, you don't have to worry about that. All Kymbu plans include our fully-managed cloud hosting, ensuring your website remains available at all times.

How long are your contracts?

Kymbu plans are priced month-to-month but billed yearly for your convenience. However, you have the option of paying upfront for up to 5 years service if you wish.

Can I get custom email addresses that match my domain?

Yes! A customized email address like name@yourbiz.com looks professional, and is easier to remember. All our plans come with free email accounts but you can purchase additional email accounts if needed.

Can I download Kymbu?

No. Kymbu is a fully-managed web service. We do not have plans to make a downloadable version. However, we do provide several standard methods for exporting your data.

Will you put any advertisements on my site?

Absolutely Not! All our website builder plans are completely Ad-Free.

Can I move my existing website to Kymbu?

No, you will not be able to migrate an existing website directly on to Kymbu. However, you can move website files over by downloading them from your other host then uploading them to your Kymbu account. The website content can then be filled to achieve a similar result.

How do I sign up?

You can create a Kymbu account by simply purchasing a package for your website.

Can I use an existing domain name I own?

Definitely! You will simply add some details to your existing DNS information to connect the domain to your Kymbu website. You can also transfer existing domain names you own already to your Kymbu account.

Can I upgrade to a higher plan?

Yes, you can upgrade to a higher plan at any time. When upgrading your website plan, you will receive a pro-rated charge on your account depending on the cost of your new plan.

Can I add dynamic web components to my website?

Yes, you can. Our website builder includes lots of web applications like Blog, Image Gallery, Ecommerce integration, Google Maps and more.

Can I design/upload my own design theme?

You can choose from over 180 stunning themes designed by expert designers. Our themes can be used for personal, professional as well as ecommerce Websites. You can also create your own theme.

Can I change my template?

Yes. You can change you template anytime without losing any of your content, even after creating your website.

Does Kymbu include any SEO feature?

Our packages come integrated with a Search Engine Optimization feature to help you rank higher on search engines and get found on the web.

Have more questions?

Our support team is available 9am - 5pm on weekdays and usually responds in well under an hour. You can send us a Support Ticket anytime.

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